Cross-cultural aspect

Here are some practical suggestions for the physiotherapist to overcome communication barriers and create a comfortable interaction with the patient:

Before the Appointment:

• If possible, inquire about the patient’s preferred communication style and cultural background, and any specific needs they may have.

Verbal Communication:

• Clearly state your name and role as the physiotherapist.
• Describe the layout of the room and position of furniture before starting any physical exercises.
• Speak in a clear and concise manner, avoiding medical jargon or overly technical terms.
• Narrate your actions as you perform any physical manipulations or assessments. For example, “I’m gently placing my hand on your shoulder now.”
• Minimize reliance on visual cues like gestures or facial expressions.
• Pay close attention to the patient’s verbal cues and feedback. Ask clarifying questions if needed.

Non-Verbal Communication:

• Maintain a comfortable distance while still being close enough for clear communication.
• Ask permission before touching the patient for physical assessment or guidance.
• If guiding the patient physically, provide clear verbal instructions and use a light touch on their arm or elbow.

Cultural Considerations:

Hungary

• In Hungarian culture, respect for elders is important. Use polite greetings and address the patient as “Úr” (pronounced “oor”) which means “Mister” followed by their last name.
• Hungarians may be more indirect in communication. Be patient and allow the patient to express themselves comfortably.
• Hungarians often appreciate a good sense of humor. A light-hearted approach can ease tension while remaining professional.

By following these suggestions, the physiotherapist can create a more inclusive and comfortable communication environment for the patient. Remember, open communication and a respectful approach are key to building trust and rapport with the patient, regardless of their cultural background.

1. What similarities have you noticed in your culture?

2. What differences have you noticed in your culture?

3. What should you pay attention to when caring for a patient with different cultural values?