A goal leading to improving communication with the patient, cross-cultural aspect

The aim is to show you what can make the situation difficult and what can help to communicate with an elderly man with some special behavioural elements.
We will show how to establish contact with an elderly person, how to behave with him/her when he/she is provocative or aggressive, what communication methods can help you to carry out the assessment. What are the rules for communicating with a low-educated person (limited code, redundancy, feedback). How to anticipate, recognise and handle temper tantrums.