Reading material on improving patient communication, cross-cultural aspect

Lesson 2: Assessment of coordination skills in children with anxiety and distrust Theoretical content Reading material on improving patient communication, cross-cultural aspect

Communication between the physiotherapist and the patient is one of the most important elements of the healthcare process. In addition to providing correct information, effective physiotherapist-patient communication can be a source of encouragement and support, thus increasing the patient’s confidence, motivation and self-efficacy. A positive perception of their health status may influence their subsequent development.

With regard to communication with paediatric patients, the promotion of appropriate communication is an essential element in creating a healthcare culture that cares for patients and their needs and puts them at the centre. Information should be provided in a clear and age-appropriate manner, enabling children and their families to become competent partners in the consultation process.

Communication should be:

– open and complete, in accordance with children’s needs and developmental characteristics

– based on dignity and respect (physiotherapists listen to the patient and their cultural backgrounds, beliefs and preferences are taken into account when the health care plan is in making decisions);

– participatory – patients and their families are encouraged to take part in the assessment and decision-making process;

– collaborative – physiotherapists, patients and their families work together to achieve high quality medical performance and efficiency

Table of content of the reading material (you will find this information in the e-manual)

The psychological characteristics of the preschool years, the child’s world view to understand the psychological and cognitive development of a child of a given age.

General information about the basic rules that determine communication with children.

What are the difficulties in communicating with a child in health care?

understanding emotions affecting children’s health care
lack of involvement of the child
lack of appropriate communication methods
difficulties in the communication with the parents

What can help to communicate with a child?

the importance of preparing the child in advance
the importance of creating a child-friendly environment
making contact, taking anamnesis and using age-appropriate communication techniques that can be used during the examination
the specifics of informing the child
involving the child in the treatment

How to avoid common communication errors with children

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Reading material on improving patient communication, cross-cultural aspect

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