Reading material on improving patient communication, cross-cultural aspect

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Lesson 2: Assessment of coordination skills in children with anxiety and distrust  Theoretical content Reading material on improving patient communication, cross-cultural aspect

Communication between the physiotherapist and the patient is one of the most important elements of the healthcare process. In addition to providing correct information, effective physiotherapist-patient communication can be a source of encouragement and support, thus increasing the patient’s confidence, motivation and self-efficacy. A positive perception of their health status may influence their subsequent development.  

With regard to communication with paediatric patients, the promotion of appropriate communication is an essential element in creating a healthcare culture that cares for patients and their needs and puts them at the centre. Information should be provided in a clear and age-appropriate manner, enabling children and their families to become competent partners in the consultation process. 

Communication should be: 

– open and complete, in accordance with children’s needs and developmental characteristics 

– based on dignity and respect (physiotherapists listen to the patient and their cultural backgrounds, beliefs and preferences are taken into account when the health care plan is in making decisions); 

– participatory – patients and their families are encouraged to take part in the assessment and decision-making process; 

– collaborative – physiotherapists, patients and their families work together to achieve high quality medical performance and efficiency 

Table of content of the reading material (you will find this information in the e-manual) 

The psychological characteristics of the preschool years, the child’s world view to understand the psychological and cognitive development of a child of a given age. 

General information about the basic rules that determine communication with children.  

What are the difficulties in communicating with a child in health care? 

  • understanding emotions affecting children’s health care 
  • lack of involvement of the child 
  • lack of appropriate communication methods 
  • difficulties in the communication with the parents 

What can help to communicate with a child? 

  • the importance of preparing the child in advance 
  • the importance of creating a child-friendly environment 
  • making contact, taking anamnesis and using age-appropriate communication techniques that can be used during the examination 
  • the specifics of informing the child 
  • involving the child in the treatment 

How to avoid common communication errors with children 

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