A goal leading to improving communication with the patient, cross-cultural aspect

Healthcare professionals face different communication problems with patients of different ages. Communicating with an elderly person, a teenager or a child has completely different characteristics and difficulties. What can help when communicating with children?  

The aim of this lesson is to show you what can make it difficult and what can help to communicate with children – specifically an anxious and distrustful, 5 year old child and his/her mother.